Archives for October 2011

Silo Busting 101

 

The Blind Men and the Elephant is an old parable (popularized by John G Saxe’s poem as read in the YouTube video above), and like all great wisdom and insight, stands the test of time. It’s perhaps even more relevant in today’s overly complex world than it was when it was originally told. The basic premise is that 6 blind men each have a hold of a different part of the elephant.  One thinks he is holding a snake (the trunk of an elephant) another a tree trunk (leg), etc. Though each of them might be partly right, they are all wrong about what they are holding.

For me, it’s one of those powerful analogies that I call on whenever I work with teams and organizations who may have become “entrenched” or “siloed” in particular viewpoints and, therefore, aren’t really working well together.  It’s also something I have to remind myself to call upon whenever I have become entrenched as well!

It’s a simple concept. Why is it so difficult to apply? A few reasons occur to me:

  • We are problem solving beings who want quick solutions.
  • Our identities are wrapped up in being right.
  • We are too busy to take the time to fully explore a particular challenge.
  • If we consider other perspectives, we fear we will need to compromise or give up something.
  • We are future oriented and have a difficult time paying attention to present realities.
  • GU – goo – what’s that you ask? It’s Growing Up goo … and it refers to the types of defense mechanisms we develop in childhood based on messages we get from our families, schools, etc
  • Others?

Whatever the case, it’s true that this basic inability to “consider the whole elephant” is at the heart of most miscommunication and a silo mentality. Weisbord and Janoff in Don’t Just Do Something, Stand There! (one of THE best books on leading meetings I’ve ever seen) suggest that exploring the whole elephant (or “getting the whole system in the room”) is necessary in order that people experience that they:

  • live on the same planet, subject to the laws of nature
  • share the same psychological and physical needs

Only when they have experienced this, can people move on to resolve differences and tackle problems.

How can you do this in your organization? Here are a few things to consider based on some of Weisbord and Janoff’s ideas:

  1. Be willing to take the time to understand the issue/challenge BEFORE jumping to a solution or an action plan. This bit of patience is perhaps the hardest first step of all.
  2. Get the whole system in the room. If you want to silo bust, you need to bring people from each silo into the room together!
  3. Do regular roundtables or check-ins on topics as part of your meetings. Encourage all perspectives are heard by surfacing different perspectives yourself.
  4. Draw a mindmap of challenges with all stakeholders in the room before you try to resolve an issue.
  5. If your team is having trouble speaking freely, have each person brainstorm their challenges or perspectives, one idea per post it note. Post these notes on the wall, talk about them and then theme and name them. Then, discuss specific solutions.
  6. Engage in teambuilding activities that help you see each other as people.  When teams (and people across teams) start to drift apart, they often start to see each other as “positions” and the “enemy” and not people. Do things together that force you to have conversations that are not about work (like cooking together, bowling, golfing, etc)

 Do you have any other strategies for exploring the whole elephant? I would love to hear them!

This blog is based on the 8 of Diamonds, The Blind Men and the Elephant, taken from our Teamwork Explorer. Written by Tammy.

Innovation Lessons from Moneyball

Last Thursday I indulged in one of my favorite guilty pleasures, an afternoon movie. I chose Moneyball because Brad Pitt is in it and I like baseball. Other than that, I really didn’t know much about the film. It was an exciting surprise to discover that it is probably the best leadership movie I’ve ever seen and, in particular, a great study on the process of innovation.

The movie is based on the real Billy Beane, the Oakland A’s General Manager, and the A’s challenge of competing with the Yankees & Red Sox who had four times their payroll.  During the 2002 season, Billy Beane, with help from his young assistant, Peter Brand, challenges the traditional ways of building a team and introduces a new and controversial approach, sabermetrics.

Here are the lessons I saw about innovation:

  1. Think differently – Beane is acutely aware that the A’s don’t have the same payroll as other teams, and so they can’t build a team around highly paid superstars in the same way as richer teams. They need to think differently in order to compete, but this means challenging traditional wisdom and the “way things are done.” In an early scene, while the scouts are talking about the connection between looks and skill, Beane says, ” You guys are talking the same old nonsense like we’re looking for Fabio. We have to think differently.” and one scout responds with “Who’s Fabio?” while the others look at him blankly.  Thinking differently requires the ability to let go of the old ways of doing things, and embrace the ambiguity that might go with that.
  2. Be open to insight from unlikely places – While Beane knew he needed to think differently, he didn’t necessarily know how he did need to think.  During this time he encounters Peter Brand, who has been working with sabermetrics.  Brand is a young economist with absolutely no experience in baseball, and little work experience overall who challenges Beane to “buy runs, not players”, a very radical departure from traditional scouting wisdom. Research is starting to reveal that people who know nothing about a particular industry or product can make significant contributions to innovations in it.
  3. Don’t let the past determine what you can do in the future – This is as much a general leadership lesson as an innovation one.  Beane himself was scouted at an early age and did not end up being the superstar everyone thought.  Getting past previous failures seems a hallmark of great leaders and innovators.
  4. Be willing to risk alienation – Beane did not garner any support from anyone in the A’s organization with his new vision; in fact, he was ridiculed and his head coach refused to cooperate.  Fans and sports commentators also started to question his competence.  In Ignore Everybody and 39 Other Keys to Creativity, Hugh MacLeod suggests that “Good ideas alter the power balance in relationships. That is why good ideas are always initially resisted.”
  5. Continue to believe in a vision in the face of failure – While Beane was successful in recruiting players using the new approach, the A’s lost almost all their games in the first half of the season. It would have been easy to give up on the dream, but he continued to pursue, going so far as to trade “star” players thereby forcing his manager to use his approach.  Those who innovate know that failure is a part of the innovation process. As Dave Kelley, CEO of IDEO, a design firm in California suggests, “Fail often to success sooner.”

My favorite quote of the movie from Billy Beane which really summarizes the nature of innovation, “If we pull this off, we change the game.  We change the game for good.”

What is your experience of innovating?  Does it line up against these insights?

Written by Tammy.