Team Trust Buster #1

Today’s Teamwork Explorer Tip is the Ace of Clubs, Deciding how to Make Decisions. (Need to know more about our approach to teamwork?) See our Teamwork Explorer blog post.)

Deciding How to Make Decisions

Many researchers have identified trust as the number 1 enabler on a team. In our work as team coaches, we encounter lots of examples of trust busters and today’s tip comes from the club, or decision making, cards.  Nothing causes more angst on a team than when a team leader changes decision making styles. I was interviewing a team member and asked her to describe the decision making on the team.  She said that for the most part it was consultative but that occasionally the team leader would make an autocratic decision. The latest had been related to her budget … she came to a team meeting and was told her budget was being cut … there was no opportunity to discuss it or provide input, just live with it. She said it was jarring and had broken trust with her.  To our tip below, we would also add “Leaders need to communicate clearly to their team members the decision making styles they will employ, when and why.”

Ace of Clubs – Deciding how to Make Decisions

One of the most important things a team leader does is decide how best to make any particular decision. The Club Cards in this deck outline numerous decision making strategies, but knowing which card to play in any particular context is the real key to successful decision making on teams. Leaders should pay particular attention to the number of people involved and the magnitude of the impact of the decision when selecting a decision making strategy.

What’s your experience with decision making on a team?

Curious about the rest of the tips and want to know all about them now? Then download the free Teamwork Explorer iPhone app now! More interested in the actual paper based set of cards?  Visit our store!

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#1 Team Communication Tip

Today’s Teamwork Explorer Tip is the Ace of Diamonds, Impact/Intention. (Need to know more about our approach to teamwork?) See our Teamwork Explorer blog post.)

Impact/Intention

One of the best books we’ve read on enhancing communication is Douglas Stone et al’s Difficult Conversations.  This book is a goldmine of practical advice and we have summarized a couple of their main ideas for our Ace of Diamonds (communication) card.  As we tell our coaching clients, the concept is simple in concept but amazingly difficult to live.  We judge ourselves by our intentions and judge others by the impact they have on us.  This applies to disagreements about why your spouse didn’t get the groceries to deeply held hurt and pain about organizational life.

I was working with a team just recently that exemplifies this last point.  The organization was under financial and time pressure to make some changes and the leader of the team needed to act quickly.  He had the best intentions of his team members in mind but, for a plethora of reasons, the impact of his decision had disastrous effects. His team members assumed he had deliberately set out to hurt them. The hurt feelings went underground and by the time I came to work with the team all sense of trust had broken down.  Had any of them been able to follow the tips listed below, they may not have lost a lot of valuable time and saved themselves huge pain and frustration. His team members needed to suspend their judgment and talk to him about his intentions and he, in turn, needed to be more attuned to the emotional impact of his decision, and acknowledge that he may not have handled the situation in the best way.

Ace of Diamonds – Impact/Intention (Douglas Stone)

Awareness Gap

We judge ourselves by our intentions. We judge others by their impact on us.

Our assumptions about intentions are often inaccurate

  • Solution: Disentangle impact/intention
  • Hold your view as a hypothesis
  • Inquire about their intentions

Good intentions don’t sanitize bad impact

  • Solution: Listen for feelings
  • Be open to the complexity of your intentions

What other tips do you have for improving communication on a team?

Curious about the rest of the tips and want to know all about them now? Then download the free Teamwork Explorer iPhone app now! More interested in the actual paper based set of cards?  Visit our store!

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Embracing Team Accountability

Today’s Teamwork Explorer Tip is the Ace of Spaces, Accountability. (Need to know more about our approach to teamwork?) See our Teamwork Explorer blog post.)

Accountability

Patrick Lencioni’s Five Dysfunctions of a Team has greatly influenced the work we do on teams. His 4th dysfunction, avoidance of accountability, is the focus of this blog’s team tip, accountability. It’s no surprise that this tip falls into the category of our spades, or task cards, as indeed work needs to get done on teams! As Lencioni suggests, “While a sense of accountability should pervade virtually every aspect of organizational life at a great company, the place where it must be demonstrated and addressed most clearly is meetings.” We agree and we like Lencioni’s idea of a scoreboard which helps the team keep track of things.

Ace of Spades – Accountability

Knowing who is responsible for what is vital to a team’s success. It’s very easy for these accountabilities to be too vague, especially when there are changes in team membership. Who is responsible for what is the most important thing to have documented at the end of any team meeting.

What other tips do you have for embracing accountability on a team?

Curious about the rest of the tips and want to know all about them now? Then download the free Teamwork Explorer iPhone app now! More interested in the actual paper based set of cards?  Visit our store!

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The Heart of Teams

Today’s Teamwork Explorer Tip is the Ace of Hearts, Develop a Shared Vision. (Need to know more about our approach to teamwork? See our Teamwork Explorer blog post.)

Develop a Shared Vision

I just spent the last week interviewing members of an executive team in preparation for some teamwork we will be doing with them. I was struck by their commitment to the work of the organization, but when I asked them to describe the culture of the team, I got things like collegial, professional, committed, predictable, cordial, conservative and well scripted.  Reflecting upon the teams I am a part of,  I was thinking … but what about the heart of your team? What are people passionate about, what gives them meaning and purpose?  I contrasted that with a podcast I was listening to by Chester Elton of Orange Revolution whose extensive research uncovered that great teams have a noble cause beyond just getting the job done, whatever job that might be. And that to me is the very essence and heart of a team … what noble cause or vision are they committed to?

So, thanks to Chester, I would change point #5 below to read “What noble cause would we commit ourselves to?”

Ace of Hearts – Develop a Shared Vision

There is no one right way to develop a shared vision but sometimes approaching it indirectly can be easier for people. Have each member of your team answer the following questions. Once everyone has identified their responses, have a team discussion and see what emerges as a result. This can lead to a vision statement in a more concrete way than just asking people to describe their vision.

Think back to a great team experience.

  1. Describe that experience.
  2. What was it about that experience that was so positive?
  3. How did it differ from other team experiences?
  4. How can this team create that kind of experience?
  5. What would we commit ourselves to?
  6. What values would we demonstrate?

What have been your experiences with teams and developing a shared vision? What are your noble causes?

Curious about the rest of the tips and want to know all about them now? Then download the free Teamwork Explorer iPhone app now! More interested in the actual paper based set of cards?  Visit our store!

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Information Overload, Procrastination and Confidence

I remember the words of my PhD advisor when it was getting down to the wire in terms of me finishing my dissertation, “You are forbidden to go to the library. There is nothing else out there you need to find out about. You just need to figure out what you think and write.” Great advice and it finally got me onto writing my dissertation instead of thinking about writing my dissertation. While I thought his advice was unique to the writing process (and more specifically a dissertation) I have recently come to the understanding that his advice is about much more.

It’s about information overload, procrastination and how that relates to my confidence and ability to create the sorts of things I want in my life. I have many ideas about the kinds of things I would like to be doing in our business and have occasionally felt frustrated when they don’t come to fruition. There are all sorts of theories I’ve come up with about why … but it was on a walk last week when I came to an epiphany moment for me.

When I get a great idea, I think I need to research it to death (I blame the academic world for this quite frankly!). This leads to information overload, which leads to procrastination on doing anything with the idea, and a chipping away of my own confidence. I start to think that everyone else has far better ideas than I do. It quickly becomes a downward spiral that kills the idea and sucks the energy and confidence out of me. The same thing happens to me on a daily basis when I spend too much time reading other people’s ideas on Facebook, Twitter or LinkedIn. Any insight I think I may have had gets lost in the voices of others. I think I’ve become so attuned to listening to others that I may have lost touch with what I really want or even think.

There’s a difference between doing one’s homework and succumbing to information overload. I have been doing the latter off and on for years, especially so in the last few years with the explosion of new technologies. So, here’s what I decided … when I have a project that I want to get off the ground, I am going to STOP doing all those things that lead to information overload. I am going to STOP analyzing my ideas when they are still babies and instead nurture, grow, protect and enjoy them. I am going to wait for them to be young adults before I subject them to the criticism of the “real world.”

I think this is a real leadership challenge. It seems to me that the great leaders have managed the tension between listening to others and acting on their own passions and ideas. What do you think?

Tammy